POLICIES AND APPOINTMENT INFO

1. LASH INTEGRITY - Your natural lash health is my top priority! This means that I will only place extensions that are the appropriate weight and length for your lashes. Many times this is not what you are used to from previous artists. Sometimes we have to choose between long or full. Long AND full is just not everyone’s reality :) Please respect this! If you demand what you cannot have, I will cancel your appointment. As the professional, I also reserve the right to make a new decision during your time with me as a client for what your lashes can handle. Yay happy lashes!

2. BOOKING WITH ME - Hi! I am a “ one man show” I do all of my own booking etc. PLEASE be patient with me. For inquiries about availability for full sets you can DM me on Instagram @saramyersartistry or Email me at saramyersartistry@gmail.com

- We will always book your next appointment accordingly before you leave the studio.

3. DEPOSIT - A deposit of $100 is required for all Full Sets to secure your appointment. Please send this through the link that I provide you via email within 24 hours to hold your appt. - this deposit is to be sent separately by you. All deposits are non-refundable and transferable one time only (when rescheduled within 24 hours).

4. CANCELLATION POLICY - Appointments must be cancelled or rescheduled 24 hours in advance. Text and email reminders are sent out 3 days before your appointment. I understand that sickness and emergencies come up but I cannot allow any exceptions. Don’t come sick!! If appointments are missed or cancelled late, then 50% of service payment is required and will be charged. If you need to change your service to a different one, such as a removal, I require 24 hours notice or you will still be charged for your existing appointment! If you buy 2 hours of my time you have to pay for 2 hours :)

5. PAYMENT - For payment methods, I use square. It keeps track of everything for me and you! ill provide you with a link for deposits and you always pay me for your service before leaving.

6. PARKING -

Parking is anywhere on the street that you can find ;)

7. LATE ARRIVALS - If you arrive 15 minutes late your appointment will be cancelled. NO EXCEPTIONS. This includes showing up at 15 minutes over and then still needing to wash your lashes. Nope! I need to have you laying down ready to go no later than 15 minutes into your appointment.

8. EARLY? - There is a waiting area off to the right as soon as you walk in! Feel free to come in and hang out while I’m working on a client!

9. VISITORS - Children are not permitted as they may be a safety hazard. Please do not bring in visitors with you to your appointment. I DO have a waiting area, but I also share it with others. Please be considerate of your volume.

10. CLEAN EYES - Please arrive with squeaky clean lashes. EXTENSIONS WILL NOT ADHERE TO DIRTY LASHES. They will end up falling off the very next day. Or they will fall right back off as I’m applying them and will make your fill impossible.

• No makeup (foundation, shadow, oils) on Eyelid,. Makeup else wear is just fine! Bronze and brow slay away!

• A lash bath station is in down the hall for you if you need to clean them before to your appointment.

11. WASH LASHES DAILY - What happens if you don’t clean every day? You have layers build up that cannot be cleaned off in one day - we will have to reschedule!

• Buildup of skin/dirt/oils will SUFFOCATE your lashes and they will DIE. They will fall out prematurely and if this continues, if they grow back, they will be weak and frail.

• If your natural lashes are dying (which can happen very quickly) I will stop all fills and put you on a break.

• If you come in with layers of buildup I literally CAN’T fill on you. The lashes I place will fall right back off. I’ll have to cancel your appointment!

12. NO TALKING/HEADPHONE RULE- #1. Put in your headphones or jam out to the music playing in the studio. But I now have a strict no talking policy. I’ll have mine in too! We can catch up and chat before I start lashing but once application starts, pop those suckers in and or quiet down.

• WHY? Talking creates small movements, wiggles, and allows fumes to escape into your eyes. Tearing eyes will ruin your service and wiggling eyes can’t be lashed. I also lose concentration and speed . Allowing clients to push the 3 week fill mark I have quickly realized I need every second of lash time I can get without extending fill times and prices to unreasonable and undesirable times/ amounts.

13. JUST SAY NO - NO GUM. NO CAFFEINE. NO PHONE CALLS. Caffeine causes fluttery eyes and makes lashing not only difficult, but sometimes impossible! Please put your phones on silent as well, you will NOT be able to open your eyes once the service has started and I will not read to you who is calling or messaging you. Not anymore! Phones awaaaay :)

14. TIME - Full Sets, make sure you can lay VERY STILL for extended lengths without issue. Moving around as soon as you feel me not touching your face is NOT GOOD. I work off of the pillow you are laying on! Too much movement may prevent me from being able to lash. There is a bathroom down the hall but opening your eyes may hinder your service :) Remember to eat (you will get hungry), use the restroom (do NOT chug water! you will die) and bring something warm! Sleeping and snoring are VERY welcome!!!

15. FILL POLICY - It is required that you have at least 50% of your lashes in order to be considered a “fill”. If you book a fill and show up with less than that, there will be an upcharge of $30 added to the initial fill price. This does not mean you get more fill time. If you are missing too many, you will be charged for a full set.

Helpful Hints

• If it looks like you need a fill then you have waited too long ;) Lashes should look good all of the time! Just less full.

• If you are missing more than 50% on only one eye you are still considered to be falling under the 50% Fill Rule.

• Be careful about very outgrown lashes - these are removed at every fill and do not count as happy lashes that get to a part of the 50% team

• Come with CLEAN LASHES

16. 3 WEEK FILL POLICY - No fills may be booked over 3 weeks from their prior lash service. There are no exceptions to this rule. If you schedule ONE DAY over your 3 weeks, I will cancel your appointment and ask you to rebook for a Full Set. No matter how much I love you! I promise you that if I allowed that it will turn into a runaway train lol. Please pay attention to rescheduled fills as they may bump future fills out of this window.

17. TOUCH UP FILLS - Touch up fills are available by REQUEST ONLY. Your next fill will still need to be fall in between 3 weeks from your prior fill. Touch up fills do not extend this time frame. They are an additional service that only fills in small gaps and imperfections. There is no removal of grown out extensions. If you came back over 3 weeks, despite being slightly filled in, there would be far too many grown out extensions to remove and replace and you would need a new set.

19. REFUNDS + 2 DAY RETENTION RULE - There are no refunds on any services. If you are having any issues after your service with retention, please let me know within 2 DAYS. I will make any changes for free as long as you come see me within seven days from your appointment (we can work around hours). This is your window! If you choose to wait until your next fill then you are subject to normal fill policies.

20. AFTERCARE RULES - I have an entire list of aftercare, safe to use products, and big eyelash no no’s right here on this site. Please please read it! By booking with me you are agreeing to follow these rules. Quick note. MASCARA - forever ruins extensions, it cannot be washed off and fixed. I will automatically remove your ruined set if I see evil mascara :)

21. PRICING/POLICIES - Pricing and policies are subject to change at any time. Please keep yourself updated by checking this section for changes.